We process orders within 1-3 business days. Standard shipping within the EU takes 3-7 business days. International shipping takes 7-10 business days depending on your location.

Yes! We ship to most countries worldwide. Shipping costs and delivery times vary by destination. You can see the exact cost at checkout.

Yes, we offer free standard shipping on all orders over 75 EUR within the EU.

We offer a 30-day return policy on all unused items in their original packaging. Simply contact us at contact@concierge-nicolas.com with your order number to initiate a return.

Once we receive your returned item, we process refunds within 5-7 business days. The refund will appear on your original payment method.

All our products come with a 1-year warranty against manufacturing defects. If you discover a defect, contact us with photos and your order number.

Each product page includes specific care instructions. In general: spot clean bags and backpacks, hand wash water bottles, and follow label instructions for textiles.

Yes! Once your order ships, you will receive an email with a tracking number. You can use this to follow your package in real time.