Refund Policy

Last updated: March 2026

30-Day Return Window

We offer a 30-day return policy on all items. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

How to Initiate a Return

Email us at contact@concierge-nicolas.com with your order number and reason for return
We will provide you with a return shipping label within 24 hours
Ship the item back to us using the provided label
Once received and inspected, we will process your refund

Refund Processing

Refunds are processed within 5-7 business days after we receive the returned item. The refund will be credited to your original payment method.

Non-Returnable Items

Items that have been used, washed, or damaged by the customer are not eligible for return. Items without original packaging may be subject to a restocking fee.