Shipping Policy
Last updated: March 2026
Processing Time
All orders are processed within 1-3 business days (Monday to Friday, excluding holidays). You will receive a confirmation email with tracking information once your order ships.
Shipping Rates & Delivery Times
| Destination | Standard Shipping | Express Shipping |
|---|---|---|
| France | 3-5 days — 4.90 EUR | 1-2 days — 9.90 EUR |
| EU Countries | 5-7 days — 6.90 EUR | 2-4 days — 12.90 EUR |
| UK & Switzerland | 5-7 days — 8.90 EUR | 2-4 days — 14.90 EUR |
| Rest of World | 7-10 days — 12.90 EUR | 3-5 days — 19.90 EUR |
Free Shipping
Enjoy free standard shipping on all orders over 75 EUR within the EU.
Order Tracking
Once your order ships, you will receive an email with a tracking number. Use this to follow your delivery in real time.
Lost or Delayed Packages
If your package has not arrived within the expected timeframe, contact us at contact@concierge-nicolas.com. We will investigate with the carrier and resolve the issue promptly.
Company Information
BRANDONOMY LIMITED
Registration Number: 78635364
RM03, 24/F, HO KING COMM CTR
2-16 FAYUEN ST, MONG KOK
HONG KONG